Privacy Policy

Last updated: July 29, 2026

This Privacy Policy explains how Metascan LLC ("MetaScan," "we," "us") collects, uses, discloses, and safeguards information in connection with this website and related services (the "Services"). By using the Services, you consent to the practices described here. If you do not agree, please discontinue use.

1. Information We Collect

  • Contact details you provide: name, email, phone number, and any other information you submit through forms or communications.
  • Usage data: technical data about how you interact with the site (e.g., IP address, browser type, pages viewed, timestamps), collected through server logs and similar tools.
  • Content uploads: media files (such as 3D models, images, or videos) you choose to upload for preview or sharing.
  • Cookies and similar technologies: small data files used to maintain sessions, preferences, and security. You can manage cookies in your browser settings, but some features may not function properly if disabled.

2. How We Use Information

  • Provide, operate, and improve the Services, including model previews.
  • Respond to inquiries and provide customer support, including via SMS/text where you have opted in.
  • Maintain security, prevent fraud or misuse, and enforce our terms.
  • Comply with legal obligations and protect our rights.

3. Legal Bases (EEA/UK)

  • Performance of a contract: to deliver the Services you request.
  • Legitimate interests: to secure and improve the Services.
  • Consent: where required for optional features (e.g., certain cookies, SMS messaging).
  • Legal obligation: to comply with applicable laws.

4. Sharing and Disclosure

We do not sell personal data. We may share information with trusted service providers that help operate the Services (e.g., hosting, storage, analytics), under appropriate confidentiality and data protection commitments, and as required by law or to protect rights, safety, and security.

5. Data Sharing

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

6. Metascan LLC Messaging Terms and Conditions

  1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
  2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@metascanpro.com.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

7. Data Retention

We retain information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Uploaded media may be deleted when no longer needed for the Services.

8. Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.

10. International Transfers

If information is transferred across borders, we use appropriate safeguards (such as contractual protections) as required by applicable law.

11. Children's Privacy

The Services are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided data, please contact us to request deletion.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance.

13. Contact

For questions, requests, or concerns about this policy, contact info@metascanpro.com.